Common questions

  1. WHAT ARE THE PAYMENT METHODS? We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway.

  2. HOW SECURE IS MY PURCHASE? When making a purchase online using your credit card, all your information is entered on a secure SSL page. Your information is encrypted in SSL and sent directly to the credit card network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.

  3. ARE THERE ANY FEES TO PAY DUE TO YOUR FACTORIES BEING OVERSEAS? No, you will not incur any additional fees.

  4. CAN I CHANGE MY SHIPPING ADDRESS IF I WANT TO? All our deliveries are made after confirming all the details you provided at the order checkout. If you want to change something, such as your shipping address or for any other reason, please contact us immediately to request the alteration. Our email address is contact@ladyluxo.com.

  5. CAN I MAKE CHANGES EVEN AFTER THE ORDER HAS BEEN SHIPPED? Please note that your delivery address cannot be revised once the order has been processed or shipped. Please update your delivery address to your current address for a future order.

  6. HOW LONG DOES IT TAKE TO BE SHIPPED? AND HOW CAN I TRACK MY ORDER? The delivery time depends on the shipping option you chose. After the order has been shipped, we will send you a tracking number and tracking website via email (the one you provided during the order). The order processing and shipping time will take 1 to 7 business days, and once that period is completed, the tracking code will be sent to your registered email for real-time tracking. We are not responsible for any delays caused by the postal service.

  7. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER? If something is still missing, please contact us immediately at contact@ladyluxo.com.

IF YOU STILL HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US. WE WILL BE HAPPY TO ASSIST YOU. REACH US THROUGH OUR CUSTOMER SERVICE AND SUPPORT CENTER: contact@ladyluxo.com